Course Category: Change Management

Welcome to Organizational Change and Digital Transformation, which is lesson 7 of the full Confident Change Management course.

In this lesson, you’ll connect the components of the full course by learning how the pieces fit together into a comprehensive change. You’ll discover how the corporate culture is built, so you can change it – or avoid being eaten by it. You’ll learn the basics of systems thinking and understand how your solutions iterate until they’re stopped. You’ll learn how safety can lead to dialogue, which can expand possibilities.

In this lesson, you will:

• Appraise the corporate culture
• Evaluate the systems that are in operation in the organization
• Create the conditions for dialogue

Welcome to Stakeholder Management, which is lesson 6 of the full Confident Change Management course.

In this lesson, you’ll learn how to identify and manage your stakeholders. You’ll learn how to build your change team and the community for change, how to manage conflict, get buy in, and finally how to create transparency for the progress on the road to change.

In this lesson, you will:

• Assemble a change team
• Create a change community
• Resolve conflict

Welcome to Communication Skills, which is lesson 5 of the full Confident Change Management course.

In this lesson, you’ll develop key communications skills that allow you to motivate and engage the organization. You’ll learn how hero’s stories are built and how to apply this formula to your change. You’ll learn how journalists use inverted pyramid writing to get the most attention at the top of their work. You’ll also learn how to use intrigue and emotion to get your messages read more often.

In this lesson, you will:

• Synthesize a hero’s journey from your change initiative
• Create compelling communications that users will want to read
• Analyze communications for ways to make them more compelling

Welcome to Communication Strategy, which is lesson 4 of the full Confident Change Management course.

In this lesson, you’ll learn the key components to creating a communication strategy. You’ll learn how to identify channels and responsiveness expectations. You’ll also get the opportunity to develop clarity through refining core messaging. You’ll also learn advanced communication strategy techniques that allow you to work around the shortcomings of different communications channels.

In this lesson, you will:

• Identify issues that inhibit communication
• Select appropriate communications channels
• Synthesize a communication plan

Welcome to Motivating Adoption, which is lesson 3 of the full Confident Change Management course.

In this key lesson, you’ll learn how people are motivated in ways that are obvious and ways that are counter-intuitive. Drawing from neurology, psychology, marketing, sociology, and other disciplines, this lesson weaves together numerous approaches for motivation and how you can use them to support your change initiative.

In this lesson, you will:

• Identify hidden factors that influence individuals
• Categorize the motivators for stakeholder groups
• Select learning approaches that support change

Welcome to Project and Program Management, which is lesson 2 of the full Confident Change Management course.

In this lesson, you’ll develop an understanding and appreciation for the project and program management skills that keep change management projects moving forward. You’ll explore the process for gathering requirements and creating tools for generating shared understanding, including the development of personas and use of visuals. You’ll discover the key components to project management in both iterative (agile) and waterfall processes.

In this lesson, you will:

• Select the correct project or program approach for every situation
• Create personas for key stakeholder groups
• Understand the tools used to manage project risk

Welcome to Defining the Change, which is lesson 1 of the full Confident Change Management course.

In this lesson, you’ll learn the basic process for accomplishing change, from understanding the current state to envisioning the future state and creating the path between them. You’ll leverage strategic planning tools like SWOT and PESTLE to connect your change to what’s happening to the organization as a whole. You’ll learn how to create the metrics to ensure that the change you want is the change you’re getting.

In this lesson, you will:

• Describe the process of motivating change through vision setting
• Analyze the current situation and stressors requiring the organization change
• Synthesize metrics that will assess progress towards the goal

Thank you for joining us for this important course on change management.