Welcome to the Conflict Management course.

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Welcome to the Metrics & Indicators Resource Book. In case you missed it, go ahead and download the free balanced scorecard 1-page resource on this page.

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Welcome to the Making Change Resistance a Thing of the Past virtual session.

We’ve all faced resistance as we seek to change the culture and create a more collaborative and knowledge sharing friendly environment. How do we leverage that resistance and transform it into something useful? We’ll answer the question about why resistance comes up in the first place – and how we can find value from it before dismissing it for good. It’s not buried or ignored. It’s addressed and used. Come learn how to do it.

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Welcome to the Coping with External Change virtual session.

As change managers, we’re often the ones tasked with “inflicting” change on the members of the organization. However, how do we cope – and keep our changes going – when external changes are forced upon us? How do we build empathy and compassion for those folks in the organization that didn’t get a voice in the change but still need to change? In this session, we’ll explain why people resist change and what we can do to make change seem less scary for ourselves and for other. Instead of platitudes about how you need to be hopeful, we’ll show you how to generate hope. Instead of insisting that you develop grit, we’ll tell you practical ways you can keep going even when it’s hard.

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Welcome to the Basic Motivators Resource Book. In case you missed it, go ahead and download the free Motivators resource.

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Welcome to Organizational Change and Digital Transformation, which is lesson 7 of the full Confident Change Management course.

In this lesson, you’ll connect the components of the full course by learning how the pieces fit together into a comprehensive change. You’ll discover how the corporate culture is built, so you can change it – or avoid being eaten by it. You’ll learn the basics of systems thinking and understand how your solutions iterate until they’re stopped. You’ll learn how safety can lead to dialogue, which can expand possibilities.

In this lesson, you will:

  • Appraise the corporate culture
  • Evaluate the systems that are in operation in the organization
  • Create the conditions for dialogue

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Welcome to Stakeholder Management, which is lesson 6 of the full Confident Change Management course.

In this lesson, you’ll learn how to identify and manage your stakeholders. You’ll learn how to build your change team and the community for change, how to manage conflict, get buy in, and finally how to create transparency for the progress on the road to change.

In this lesson, you will:

  • Assemble a change team
  • Create a change community
  • Resolve conflict

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Welcome to Communication Skills, which is lesson 5 of the full Confident Change Management course.

In this lesson, you’ll develop key communications skills that allow you to motivate and engage the organization. You’ll learn how hero’s stories are built and how to apply this formula to your change. You’ll learn how journalists use inverted pyramid writing to get the most attention at the top of their work. You’ll also learn how to use intrigue and emotion to get your messages read more often.

In this lesson, you will:

  • Synthesize a hero’s journey from your change initiative
  • Create compelling communications that users will want to read
  • Analyze communications for ways to make them more compelling

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Welcome to Communication Strategy, which is lesson 4 of the full Confident Change Management course.

In this lesson, you’ll learn the key components to creating a communication strategy. You’ll learn how to identify channels and responsiveness expectations. You’ll also get the opportunity to develop clarity through refining core messaging. You’ll also learn advanced communication strategy techniques that allow you to work around the shortcomings of different communications channels.

In this lesson, you will:

  • Identify issues that inhibit communication
  • Select appropriate communications channels
  • Synthesize a communication plan

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Welcome to Motivating Adoption, which is lesson 3 of the full Confident Change Management course.

In this key lesson, you’ll learn how people are motivated in ways that are obvious and ways that are counter-intuitive. Drawing from neurology, psychology, marketing, sociology, and other disciplines, this lesson weaves together numerous approaches for motivation and how you can use them to support your change initiative.

In this lesson, you will:

  • Identify hidden factors that influence individuals
  • Categorize the motivators for stakeholder groups
  • Select learning approaches that support change

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Welcome to Project and Program Management, which is lesson 2 of the full Confident Change Management course.

In this lesson, you’ll develop an understanding and appreciation for the project and program management skills that keep change management projects moving forward. You’ll explore the process for gathering requirements and creating tools for generating shared understanding, including the development of personas and use of visuals. You’ll discover the key components to project management in both iterative (agile) and waterfall processes.

In this lesson, you will:

  • Select the correct project or program approach for every situation
  • Create personas for key stakeholder groups
  • Understand the tools used to manage project risk

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Welcome to Defining the Change, which is lesson 1 of the full Confident Change Management course.

In this lesson, you’ll learn the basic process for accomplishing change, from understanding the current state to envisioning the future state and creating the path between them. You’ll leverage strategic planning tools like SWOT and PESTLE to connect your change to what’s happening to the organization as a whole. You’ll learn how to create the metrics to ensure that the change you want is the change you’re getting.

In this lesson, you will:

  • Describe the process of motivating change through vision setting
  • Analyze the current situation and stressors requiring the organization change
  • Synthesize metrics that will assess progress towards the goal

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Welcome to The Science of Influence and Motivation virtual session.

Change is about trying to get individuals to change their behavior. In this session, we’ll pull from neuroscience and marketing to explain how you can get people to change their behaviors. We’ll address ways that individuals influence one another, and we’ll explain the hidden mechanisms that drive everyone. We’ll share classic research which distorts the length of lines, factors that can cause people to harm others, and ways that we’re motivated. We’ll build on the foundations of morality and land in a quirky world where we feel obligated to uphold our identities.

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Welcome to the Avoiding Burnout in Continuous Change virtual session.

We’re no longer in a world of discrete, incremental changes occurring with decades of rest between them. The pace of change is continuous and overlapping as one change leads to the next and so on. Often, the result of this constant change is burnout. In this virtual session, we’ll learn what burnout is, what causes it, and what we can do to prevent it. We can’t stop the rate of change that we face today, but we can learn to adapt to it better. The better we can adapt, the less burnout we’ll experience, and the happier we’ll all be.

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Welcome to The Six Keys to Confident Change Management virtual session.

Organizations of all sizes are in a period of turmoil and transition, making effective change management more important than ever. With all the conflicting advice and change models out there, it can sometimes be hard to determine what’s important and what isn’t. This virtual session makes the complicated simple by giving you the six keys you need to open the doors to change. The Six Keys to Confident Change Management draws from decades of experience across numerous disciplines, from psychology and neurology to systems thinking and beyond. Whether you’re doing a process improvement or reimagining your entire organization through digital transformation, you’ll learn the keys you need to be confident and successful with any change you’re trying to accomplish.

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Welcome to the Doing Digital Transformation: Enabling Employees virtual session.

Microsoft is delivering on the technologies and services you need for a digital transformation in your organization. However, the organization isn’t cooperating. There’s resistance at every level to the changes that will create obvious value. But that can change. In this virtual session, you’ll learn tools and techniques to evaporate the resistance and build a band of brothers to help you unleash the potential in your organization.

Like riding a bike, once you get the hang of it, transforming behaviors can be natural. In this session, you’ll learn techniques that can act as training wheels until you don’t need them any more. WIII-FM, ethnography, hassle maps, personality types, basic motivators, and more can get you started on the ride of your life.

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Welcome to the SWOT & PESTLE Resource Book. In case you missed it, go ahead and download the free SWOT Analysis 1-page resource.

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Welcome to the Hero’s Journey Resource Book. In case you missed it, go ahead and download the free Hero’s Journey 1-page resource.

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Welcome to the Personas Resource Book. In case you missed it, go ahead and download the free personas 1-page resource on this page.

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Whether you’re new to change management or have been doing change management for decades, it’s likely you’ve not heard of all the change models that are in use. If you’re not sure how to approach your change journey, take a tour of these change models. You’ll get a quick overview of the most popular change models out there – and some you may never have heard of. Whether you use all of one, parts of many, or even create your own, these models can help you no matter how big or small your change initiative is.

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