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Confident Change Management Lesson 2: Project and Program Management

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Welcome to Project and Program Management, which is lesson 2 of the full Confident Change Management course.

In this lesson, you’ll develop an understanding and appreciation for the project and program management skills that keep change management projects moving forward. You’ll explore the process for gathering requirements and creating tools for generating shared understanding, including the development of personas and use of visuals. You’ll discover the key components to project management in both iterative (agile) and waterfall processes.

In this lesson, you will:

  • Select the correct project or program approach for every situation
  • Create personas for key stakeholder groups
  • Understand the tools used to manage project risk

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