Sometimes, it’s hard to tell a book by the cover. Here’s a chance to look into the course and see each of the lessons, the areas of instruction, the exercises, and the activities in each exercise. You’ll find that the course covers everything you need to be successful in your change.  When you’re convinced that the course is the most comprehensive way to get the skills you need to be successful, you can purchase the course.

Lesson Type Section / Exercise / Resource Activity
01-Defining the Change Instruction Changing Attitudes
The Process
Metrics and Indicators
Exercises Assessment SWOT Analysis
PESTLE Analysis
Generation Risk Mitigation
Barriers to Opportunity
Situation – Response
Choose Your Ending
Prioritization Return on Investment
Scale, Scope, Risk and Time to Live
Making the List
Refinement Five Senses Plus
Platitude Busting
Paving the Roadmap
Defining the Metrics
02-Project and Program Management Instruction Size and Iterations
Requirements Gathering
Personas and Other Tools
Visuals
Project Control
Exercises Waterfall or Iterative
Words and Meaning
Personas
Selecting Visualizations
Resources RACI
03-Motivating Adoption Instruction Differences
Motivation
Barriers
Trust
Change
Purpose
Learning
Governance
Wicked Problems
Exercises Identifying Basic Motivators
Discovering Hidden Barriers
Building Trust Evaluating Trust
Trust Anxiety
Increasing Trust
Tiny Commitments
Solving Wicked Problems The Perspectives
The Responses
The Outcomes
Contemporary Problems
04-Communication Strategy Instruction Fundamentals
Plan
Channels
Clarity-Key Messaging
Advanced
Exercises Channel List and Responsiveness Policy Identifying Channels
Responsiveness Policy
Signaling
Exceptions
Channel Decision Tree Selection Criteria
Rank Ordering
Flow Chart
Validating Channels
Key Messages The Reasoning
The Solutions
The Metrics
Developing the Communication Plan Message Penetration
Number of Messages
Learning Support
Audiences
Resources Sample Communication Plan
05-Communication Skills Instruction The Basics
Story
Skills
Exercises Feeling Safe
Writing Your Hero Story
Writing the Announcement Inverted Pyramid
Evoking Emotion
Tantalizing Teaser
Sketching the Tips Series Identifying Tips
Teasers
Emotions
Inverted Pyramid
Resources Hero’s Journey Mapping
06-Stakeholder Management Instruction Building the Team
Building Community
Conflict
Buy-In
Transparency
Exercises Identifying Stakeholder Salience Stakeholder Groups
Individual Stakeholders
Anger is Disappointment Directed Anger as Disappointment
Expectation Judgement
The Ladder of Inference
Delivering What They Really Want Stakeholder Motivators
Means and Ends
What They Really Want
Resources Developing Buy-In
Mastering Logical Fallacies
07-Organizational Change Instruction Culture
Thinking in Systems
Psychological Safety
Dialogue
Lifecycle
Exercises Evaluating Change Readiness General Trust
General Anger
Tolerance to Ambiguity
Resistance to Change
Acceptance of Change
Employee Engagement
Change Cynicism
Overall Change Readiness
Building Organizational Safety Establishing Standards and Ideals
Standard and Ideals in Conflict
Holding Standards and Values
Creating Conditions for Dialogue Tone Setting with Safe Vulnerability
Defensive Routines
Discussing Undiscussables
Performing an After-Action Review Ensuring Psychological Safety
Consensus and Cataloging the Experience
Clearing Communications
Not ready to purchase the full course yet? Check out our free Introduction to Change Management.