Perhaps the greatest challenge with change management projects is a failure to get clear about the indicators that will measure the success of the effort. Too often, the indicators selected are the ultimate performance indicators of the organization, like gross or net profit. While these are essential indicators, they’re influenced by too many external factors, and, more importantly, most people in the organization don’t believe they can change them. This Resource Book will help you review your indicators, both those that already exist and your goals for the future, and define useful metrics to measure your progress.
First, get the free 1-page Balanced Scorecard resource right now by clicking this button. You don’t need the Resource Book to make full use of this tool.
This Resource Book contains two components: the resource book itself, and video course that accompanies the resource book.
The first section of the Resource Book gives you some background information on Metrics and Indicators. It helps you craft metrics in various areas, ensuring you have a balanced scorecard. The next section is an exercise, which you can fill out using the fillable fields in your PDF – or print out to complete. The third section contains a review of the exercise with sample responses. You’ll instantly receive an email with instructions on how to access the Resource Book and its video course, so be sure to add firstname.lastname@example.org to your address book in make sure you receive the instructions.