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The Art of Empathetic Conversations Online Course

Most of us could say that we’ve been having conversations since we were 1 or 2 years old, but are they effective?  How valuable would it be to have every conversation that you have make sense to you – and to the other party?  There are proven techniques that have allowed anthropologists, psychologists, and business leaders to understand others, each other, and themselves.

In this course, we introduce you to the proven practices that have allowed anthropologists to learn about and understand other cultures.  The ethnographic interview is a framework for building understanding and cognitive empathy for others.  By understanding the way their world works and what’s important to them, you build key rapport that will allow you to propose solutions they’ll buy.

We share the power of motivational interviewing to identify and focus on key areas that create opportunities for change.  You’ll learn how to identify areas of focus, how to evoke a desire for change, and how to collaborate with others to plan for that change.

You’ll learn the powerful dialogue mapping techniques that high-powered business consultants use to synchronize key stakeholders around an understanding of the situation and what needs to be done to sustain it or make it better.

If you bought the course already, you can access it at any time by clicking Account at the top of any page, then logging in.


In this course, you’ll learn to use empathy to get to real understanding in your conversations with others. Packed with over 2.5 hours of video, 200 pages of student and exercise handbooks, and a mountain of research, this course is what you need if you want to better understand others so that you can work with them.

Watch the videos below to learn why you need empathetic conversations to be easy and how the course itself works.


  • Introduction
  • Prediction
  • Understanding
  • Creating Safety
  • Trust
  • Process and Tools
  • Preparation
  • Ethnographic Interview
  • Motivational Interviewing
  • Dialogue Mapping
  • Alternate Approaches
  • Validation and Troubleshooting
  • Documenting
  • Closing Thoughts


  • Identifying Motivators
  • Fear and Safety
  • Building Trust
  • Stakeholder Salience
  • Ethnographic Interview
  • Motivational Interviewing
  • Dialogue Mapping
  • Visualizations

Why You Need Empathetic Conversations to be Easy

How the Course Works

More Resources

Now that you know why you need empathetic conversations to be easy and how the course works, you can get a few free resources to help you during your empathetic conversations. 

The Ethnographic Interview Planner is intended to be used before your conversation, so you can determine whether an ethnographic interview is appropriate and, if so, how to plan for it.

The Ethnographic Interview Sidekick is meant to be used during your conversation to help you keep track of what questions you might want to ask the Expert.

The Motivational Interviewing Sidekick gives you additional tools to gain a deeper understanding of the Expert.