Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts

Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts

What is it that makes one person more valuable to an organization than another? Take two engineers with the same degrees from the same universities and even the same grade point average. One is invaluable to the organization, and the other is just a solid...
KNOWledge SUCCESSion

KNOWledge SUCCESSion

One of the most interesting things about Arthur Shelley, the author of KNOWledge SUCCESSion , is the mixture of academic and pragmatic practice. Having a foot in both worlds creates a rigor in research that isn't found in business books and a sense of...
Lost Knowledge: Confronting the Threat of an Aging Workforce

Lost Knowledge: Confronting the Threat of an Aging Workforce

Knowledge management is tricky business. I’ve spent a non-trivial part of my professional career converting tacit knowledge into explicit knowledge – well, at least one kind of tacit knowledge. This is, in fact, part of the problem. Some of what we cal...
The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business

The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business

Knowledge management isn’t new. With more than two decades of history there have been knowledge management programs running with varying levels of success – and failure. The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Busi...
Organising Knowledge: Taxonomies, Knowledge, and Organisational Effectiveness

Organising Knowledge: Taxonomies, Knowledge, and Organisational Effectiveness

The first time I reviewed Organising Knowledge  was 2007. The book was new then. However, Organising Knowledge  has become a book that seems to have a lot to say – even 11 years later. When I wrote my last review, I was just beginning with knowledge manag...
Seeing What Others Don’t: The Remarkable Ways We Gain Insights

Seeing What Others Don’t: The Remarkable Ways We Gain Insights

It was October of 2011 when I reviewed Gary Klein’s book Sources of Power . Since I read and reviewed it, I’ve referred to it repeatedly. While preparing to see if Gary would respond to a question about knowledge management, I realized that last year...
Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam

Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam

I had the pleasure of working with Kate Pugh on a project for the Ark Group. During our discussions I found her speaking about her thinking about knowledge management and I realized that if I wanted to really understand what she thought about knowledge...
Sources of Power: How People Make Decisions

Sources of Power: How People Make Decisions

It may seem odd but my quest for resources for my upcoming Information Architecture DVD led me to a book on decisions. How's that? Well, Information Architecture is a funny thing. You’ll never know enough about the problem. You’ll always have to make com...