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Confident Change Management Lesson 1: Defining the Change

Welcome to Defining the Change, which is lesson 1 of the full Confident Change Management course.

In this lesson, you’ll learn the basic process for accomplishing change, from understanding the current state to envisioning the future state and creating the path between them. You’ll leverage strategic planning tools like SWOT and PESTLE to connect your change to what’s happening to the organization as a whole. You’ll learn how to create the metrics to ensure that the change you want is the change you’re getting.



In this lesson, you will:

  • Describe the process of motivating change through vision setting
  • Analyze the current situation and stressors requiring the organization change
  • Synthesize metrics that will assess progress towards the goal