De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

There’s an angry person standing in front of you, and you want to help them with their problem – but you can’t. You can’t not because you’re incapable of solving their problem, but instead because they won’t let you. They can’t get past their anger t...
Getting to Yes: Negotiating Agreement Without Giving In

Getting to Yes: Negotiating Agreement Without Giving In

I don’t like win-lose games. I don’t think they’re the right way to approach life, so it would make sense that I’d resist reading Getting to Yes: Negotiating Agreement Without Giving In . It feels like it’s about dominating and conquering the other ...
Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance

Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance

When you can look at the topic of conflict from the eyes of a hostage negotiator, you realize that it’s a unique opportunity. Few people have the role of hostage negotiator, and it seems like it’s a role that involves nerves of steel and powerful cha...
Resolving Conflicts at Work: Ten Strategies for Everyone on the Job

Resolving Conflicts at Work: Ten Strategies for Everyone on the Job

Conflicts are everywhere. They’re at home, at work, in our politics, and in our communities. Resolving Conflicts at Work: Ten Strategies for Everyone on the Job  focuses on only work conflicts but delivers real thinking and tools that can be used in ...