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De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

There’s an angry person standing in front of you, and you want to help them with their problem – but you can’t. You can’t not because you’re incapable of solving their problem, but instead because they won’t let you. They can’t get past their anger t...
Getting to Yes: Negotiating Agreement Without Giving In

Getting to Yes: Negotiating Agreement Without Giving In

I don’t like win-lose games. I don’t think they’re the right way to approach life, so it would make sense that I’d resist reading Getting to Yes: Negotiating Agreement Without Giving In . It feels like it’s about dominating and conquering the other ...
Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance

Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance

When you can look at the topic of conflict from the eyes of a hostage negotiator, you realize that it’s a unique opportunity. Few people have the role of hostage negotiator, and it seems like it’s a role that involves nerves of steel and powerful cha...
Resolving Conflicts at Work: Ten Strategies for Everyone on the Job

Resolving Conflicts at Work: Ten Strategies for Everyone on the Job

Conflicts are everywhere. They’re at home, at work, in our politics, and in our communities. Resolving Conflicts at Work: Ten Strategies for Everyone on the Job  focuses on only work conflicts but delivers real thinking and tools that can be used in ...
Solve Employee Problems Before They Start: Resolving Conflict in the Real World

Solve Employee Problems Before They Start: Resolving Conflict in the Real World

Every once in a great while, you get to experience serendipity – a happy accident.  In this case, we had asked Scott Warrick to review our book, and in the follow up we got to see his latest book, Solve Employee Problems Before They Start: Resolving Con...